Branch-days where retail was sold but no one was recorded on Retail Duty, so the 10% receptionist pool went to nobody. Click a day to record who was actually on duty — the pool is then split among the eligible ones and the row clears. (Days where anyone was already recorded aren’t listed — if the person on duty is commission-ineligible the pool stays blocked, which is correct; don’t add someone who wasn’t there just to clear a row. The 30% seller share is a separate matter.)